We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we’ll send you a new size, style, or issue you a quick refund.
ShippingViolet Row charges $5.00 for standard shipping on any purchases under $75. Shipping is FREE for all purchases over $75 and all gift certificate purchases. Shipments and gift certificates are shipped via USPS. We do not ship internationally. You may, however, place an order from an international address and ship to any U.S. destination. For our local customers we offer the option to purchase your online order and pick it up at Violet Row.
Any confirmed and shipped order that is refused by the customer and returned to Violet Row is subject to a 20% restocking charge.
Order Status & TrackingAll orders are shipped via USPS.com. Upon completion of your order, you will receive an email confirming shipment with your tracking information included.
ReturnsCustomers have 14 days to return all merchandise to the address below or to our Violet Row location. All returns must be postmarked within 14 days of receipt of purchase. Merchandise must be returned in original condition, with original tags attached. Upon acceptance of return, we will exchange for like items or, if you choose, credit your Visa, MasterCard, or American Express. Please indicate what type of return you would like upon returning. Shipping charges are non-refundable.
Gift Receipt Policy: Unused merchandise returned with a gift receipt is for exchange only.
Send all returns to:
103 First Street
Hudson, OH 44236
If you have any questions, please call (440)-343-8645 anytime between 10am-6pm (EST) Monday-Friday.